Complaints Procedure 1 Introduction 1.1 Policy statement The purpose of this document is to ensure all staff at St Anthony’s Health Centre understand that all patients have a right to have their complaint acknowledged and investigated properly. This organisation takes complaints seriously and ensures that they are investigated in an unbiased, transparent, non-judgemental, and timely … Continued
Chaperone Policy 1. Purpose This policy ensures that patients undergoing intimate examinations are treated with dignity, respect, and safety, while also protecting staff from potential misunderstandings or allegations. It supports patient choice, safe clinical practice, and compliance with national guidance. 2. Definitions Chaperone: A trained, impartial individual present during an examination to safeguard the patient … Continued
Photography, Audio, and Video Recording Policy At St Anthony’s Health Centre, we are committed to providing a safe, respectful, and private environment for all patients, visitors, and staff. Although the law does not automatically stop someone from taking photos or videos, our GP surgery is private property. This means we have the right to set our … Continued
Privacy Notice St Anthony’s Health Centre St. Anthonys Road, Walker, Newcastle upon Tyne, NE6 2NN 0191 219 6100 Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Why … Continued
Data Sharing in the NHS Patient data in the NHS is only ever shared for two reasons: to provide patients with the best possible care, and the planning and research needed to design health care services that suit patients. Patient data is only ever shared within the NHS or with legitimate third parties who help … Continued
We want everyone to feel welcome and able to visit our practice. Here’s how we make it easy for people to get around and use our building:
Accountable GP From the 1st April 2015 the NHS requires that every patient is allocated a named accountable GP. All patients registered patients have been allocated a named GP and any newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only and you retain the … Continued
Privacy Notice for Children We keep records about you and your health so we can look after you. Your name, where you live and how old you are Who you live with and who looks after you What care we have given you Photographs we take of you Results and scans of your body like … Continued
Publication of GP Net Earnings NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in … Continued
Terms and conditions of use Introduction These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and , the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to … Continued
