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Appointments

There are different ways to get medical help, depending on your needs and wants.

You might not need to be seen in person. Someone who isn’t a doctor could help more quickly.

Book an Appointment

Contact our medical team online.

You can check your symptoms, get self-help advice or send us a message. We will get back to you in 2 working days.

If you need to be seen by a Doctor, you can book an appointment. Someone else might be able to help quicker, or without seeing you in person.

Call or Visit to Book

You can call 0191 219 6100 or visit us at St. Anthonys Road. We are open 8.15 am until 6.00 pm Monday to Friday.

Our trained team might ask why you need an appointment. This is so they can get you to the best person to help.
Normal appointments last 15 minutes and are for one .
 
If you want more time, please ask when booking. We will try to help if we can.

Admin Requests

Some requests don’t need an appointment with a Doctor.

Contact Us Online for sick notes, repeat prescriptions or any other admin query.

Urgent Appointments

To request an urgent appointment for today or tomorrow (weekdays), all 0191 219 6100, visit us, or use Book an Appointment. We are open today 8:15 am to 6:00 pm.

Please provide as much information as possible. If we agree an urgent appointment is needed, we will try to book you in as soon as possible.

Routine Appointments

For routine appointments in the next 7 days call 0191 219 6100, visit us, or use Book an Appointment.

We are open today 8:15 am to 6:00 pm.

Home Visits

If you are housebound, a home visit may be possible.

Please request an appointment as usual, and let us know that you are unable to get to us. It is best to contact us as early in the day as possible.

Home visits are not guaranteed, and decisions will be based on clinical need and capacity.

Cancelling Appointments

If you know you won’t be able to attend a scheduled appointment or no longer need the one you have booked, please make every effort to let us know.

Call 0191 219 6100 or Contact Us Online. You might be able to use the NHS App.

Wasted appointments make it harder for us to see patients. Help us by cancelling in advance.

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