Remember if you can’t make it – PLEASE cancel your appointment.
We will try to offer you an appointment on the day you need to be seen, but we also have some appointments which can be booked in advance if for example you need to fit in with work or caring responsibilities. An appointment is for one person, so if you need appointments for more than one person, please tell the receptionist when you speak to her.
When you ring, the receptionist may ask some questions about the problem. This is so that we can offer you the most suitable kind of help
- There may be something she can sort out to avoid you having to come to the surgery.
- She may offer you a telephone appointment with the doctor. This can be ideal if you need to discuss a test result or need advice or to discuss an ongoing problem. The receptionist will take your phone number and the doctor will ring you at around the appointment time.
- If you need to see the doctor we will see you at the surgery.
If there are no appointments available and your problem is urgent we will always try to help. Sometimes the doctor may speak to you on the phone first to get some more details.
Urgent (same day) appointments will be allocated to the soonest available doctor in every instance due to their urgency.
Same Day Help for Your Poorly Child
If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a doctor to speak to you and, if necessary, to see your child today - this could save you an unnecessary trip to A+E or a Walk-in Centre.
Please see our Urgent Problems and Out of Hours page for information and our Managing Common Problems in Babies and Small Children page.
Telephone Consultations may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment.
If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery. The doctor or nurse will ring you at around an agreed time on the telephone number you have given. Please make sure you give the correct phone number to the receptionist.
Telephone appointments are only available during surgery hours.
Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.
If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.
If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.
You can use one of the following methods:
- Cancel Online using Patient Access:
Cancel Your Appointment online using Patient Access.
- By Telephone:
Please call us on 0191 219 6100, select Option 1 and leave a message.
- By Fax: Please send us a fax on 0191 219 6108.
- In Person: Call into your surgery and let the receptionist know in person.
We can offer your appointment to someone else and therefore help to reduce waiting times.
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.