We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
There is an established complaints procedure and leaflets are available from Reception.
Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. Commissioning involves deciding what services are needed, and ensuring that they are provided. CCGs are overseen by NHS England, which retains responsibility for commissioning primary care services such as GP and dental services, as well as some specialised hospital services. All GP practices belong to a CCG, but groups also include other health professionals, such as nurses.
Newcastle and Gateshead CCG has the responsibility of commissioning healthcare for the population of Newcastle and Gateshead. Further information can be found on their website at www.newcastlegatesheadccg.nhs.uk.
The St Anthony's Heath Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Your comments will help us to maintain our high standard of service.
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. However it should be noted that the prescribed method for calculating earnings is potentially misleading. It takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings nor, to make any comparison with any other practice.
The average pay for GPs working at St. Anthony's Health Centre in the last financial year was £46,727 before tax and national insurance. This is for 7 part time GPs who worked at the practice for 6 months or more in the year.